FAQ

Can I pick up my order?

Yes, orders can be picked up from The Clouded Visions Compound in Cockburn Central. We will advise you either via email or text message when your order is ready for pick-up.  

Clouded Visions also has several authorised resellers around the Perth Metro area, and is also available through several IGA Supermarkets. All authorised reseller locations and information can be found on the Authorised Resellers page. 

What method of shipping do you use?

We use Australia Post or Fastway for all orders (order cut-off 10:30am AWST Mon-Fri)

Do your juices contain nicotine?

No, nicotine is classified as a Schedule 7 Substance under the Federal Poisons Act, and it's retail sale in any capacity is illegal. Clouded Visions does not add nicotine to any of our juices, and can not add nicotine upon request. Alternatively, Clouded Visions offer 'Doublers' for those who wish to add their own nicotine. For more information on the addition of nicotine and Doublers, please see the related information page.

What ingredients are used in your juices?

Our juices are comprised of three main ingredients, Vegetable Glycerin, Propylene Glycol and natural and/or artificial flavourings. We use only the highest quality USP/BP Grade Vegetable Glycerin and Propylene Glycol, and all of our flavourings are sourced from various highly reputable manufacturers in the USA and throughout the world. We request and review a Material Safety Data Sheet (MSDS) for every flavouring used in our juices, to ensure they do not contain any oils, artificial colourings or diacetyl.

Do your juices contain diacetyl?

No, NONE of our flavours contain added diacetyl, and we do not source from any flavoring manufacturers that still use diacetyl.

Do you offer Wholesale Pricing?

Wholesale is available across the entire Clouded Visions and all associated sub brands. Please contact us at wholesale@cloudedvisions.com.au for more pricing information.

Do you accept returns?

As our juices contain food grade ingredients they are considered consumables, and therefore we cannot accept returns. Please keep in mind taste is subjective, and you may not like every flavour we make. We strive to provide the best descriptions possible of each flavour to help assist you choose our flavours, however we encourage our customers to purchase smaller bottle sizes or try our Sample Pack prior to purchasing larger quantities.

Can i use my rewards points in-store?

Yes you can. A minimum of a $50 must be spent in order to redeem your coupon.

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