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Can I pick up my order?
Yes, orders can be picked up from Clouded Visions HQ in Canning Vale, located at
25 Production Road
We will advise you either via email or text message when your order is ready for pick-up. Unfortunately pickup is not available from the Clouded Visions Compound – Cockburn at this time.
Clouded Visions also has several authorised resellers around the Perth Metro area, and is also available through several Freechoice Tobacconists, IGA Supermarket and Spudsheds. All authorised reseller locations and information can be found on the Authorised Resellers page.
What method of shipping do you use?
We use Australia Post or TNT Express for all orders (Order cut-off for same day despatch 11:00am AWST Mon-Fri)
Free Standard Shipping is offered on orders over $75, and Free Express Shipping on orders over $100, with Heavy Goods Shipping (>5kg weight total or higher) exempt. For local orders (within the Perth Metropolitan Area) Heavy Goods Shipping is a $20 flat rate, for interstate, the shipping rate is calculated at checkout. 5L or greater sizes of PG and VG are very expensive to ship interstate, if you place an order for these products from interstate, we may contact you if the calculated shipping rate at the time of purchase was inaccurate.
Do your juices contain nicotine?
No, nicotine is classified as a Schedule 7 Substance under the Federal Poisons Act, and it's retail sale in any capacity is illegal. Clouded Visions does not add nicotine to any of our juices, and can not add nicotine upon request. We can however provide you information on where to legally purchase nicotine for your personal use, and provide information and guidance on how to safely handle, use and store your nicotine.
What ingredients are used in your juices?
Our juices are comprised of three main ingredients, Vegetable Glycerin, Propylene Glycol and natural and/or artificial flavourings. We use only the highest quality USP/BP Grade Vegetable Glycerin and Propylene Glycol, and all of our flavourings are sourced from various highly reputable manufacturers in the USA and throughout the world. We request and review a Material Safety Data Sheet (MSDS) for every flavouring used in our juices, to ensure they do not contain any oils, artificial colourings or diacetyl.
Do your juices contain diacetyl?
No, NONE of our flavours contain added diacetyl, and we do not source from any flavoring manufacturers that still use diacetyl.
Do you offer Wholesale Pricing?
Wholesale is available across the entire Clouded Visions Range as well as all other brands manufactured by CV Labs through our CV Distribution Portal. Please follow the below link and complete the form to request a wholesale account.
Can I purchase concentrates in store?
Yes you can, from Clouded Visions HQ, you cannot purchase in store from our Cockburn outlet. When purchasing concentrates in store, there will be a short wait time to allow us to prepare your order, as we bottle all concentrates for retail sale to order.
Do you accept returns?
As our juices contain food grade ingredients they are considered consumables, and therefore we cannot accept returns. Please keep in mind taste is subjective, and you may not like every flavour we make. We strive to provide the best descriptions possible of each flavour to help assist you choose our flavours, however we encourage our customers to come in store and sample any of our products prior to purchase.